faqs

We offer monthly, quarterly, half-year, one-year and two-year plans. The longer the subscription time, the greater the discount.
Yes. After registration, the account will automatically get a VIP time for one day. It can access all LightyearVPN's servers.
You can visit our pricing page and choose a plan that suits you. You can pay with AliPay, UnionPay or PayPal for upgrade. After a successful payment, please press 'Update profile' button on your app to ensure that you get the latest subscription information.
LightyearVPN mainly uses Shadowsocks protocol, coupled with the latest obfuscation and encryption technology to achieve the best Internet access.
VPN is to establish a private channel under the public network to achieve data transmission security and network anonymity between the user and the target server. Shadowsocks is built on Socks5's proxy protocol. Compared to VPNs, shadowsocks are extremely hidden. Compared with HTTP, shadowsocks provides a more complete encryption scheme. With the obfuscation technology, it can connect to the target server more effectively and avoid interference.
Our users are all over the world. Anyone who has network security, network acceleration, website unblocking, and over-the-wall needs is welcome to use our service.
The default language of our product is English. Our applications and websites can automatically change the display language according to your setting. Such as Simplified Chinese and Russian.
First download the app from our homepage, and then install it on your device. During installation, an install permission prompt may pop up. Please click 'Allow' or 'Agree' to pass the permission.
In the upper right corner of the homepage, press the red register button. Enter your email address, we will send a verification code to your email, and then enter the correct verification code. Next, enter your password. When the password requires 8 to 64 digits, a combination of uppercase and lowercase letters. After clicking the register button, the registration is successful.
First log in to your account on the app. Enter the correct account email and password. The first time you log in on a new device or IP address, we will send a verification code to your email, and then enter the verification code. After logging in, select a suitable node on the main page, and click the connect button. When the button turns green, it indicates that the connection is successful. Click the button again to disconnect.
If it is a QQ mailbox or other mailbox, it may be blocked. Check the spam box of the mailbox, you can also try to change the security settings of the mailbox. Then try again.
It may be a problem with the system network settings, please try the following operations. 1. Check if it is the latest version. 2. Try to close other VPN or browser proxy extensions. 3. Go to the app's settings page and press the Reset Settings and Reset Network buttons, then restart the computer. 4. Try with other browsers, Chrome or Edge is recommended. 5. Try another node. BGP node is recommended in China. If you still have issues with connection, please contact admin@lightyearvpn.com.
LightyearVPN currently supports Windows, MacOS, Android and iOS.
Lightyear VPN currently does not support routers yet.
Yes. LightyearVPN supports Android phones. It can be downloaded through Google Play, or on our official website, or through our network disk.
Our BGP line and CN2 GIA line are optimized for users in mainland China and will be faster than other nodes. And Shadowsocks (SSR) will be faster than VPN.
BGP is the abbreviation of Border Gateway Protocol, BGP means that an IP is directly connected in the network of multiple operators. Regardless of whether your network is Netcom, Telecom, Mobile, Unicom, Education Network, Technology Network or Satellite Communication, it is directly connected to this BGP server, so the network speed is faster.
LightyearVPN does not keep any logs, user's name and cell phone numbers, nor disclose user information to third-party organizations. Please refer to our user privacy agreement.
We accept the following payment methods: credit cards (Visa, MasterCard, American Express, UnionPay, Gemstone, Diners Club). It also supports AliPay and PayPal.
We have monthly plan, quarter plan, half-year plan, one-year plan and two-year plan. All payments are one-time payments. When the plan is expiring, you will need to manually renew the subscription.
If you need to apply for a refund, please send an email to LightyearVPN customer service, or contact online customer service, we will complete the request within 2 working days.
You can send an email to admin@lightyearvpn.com, or contact the online customer service of the LightyearVPN website, press the floating button in the lower right corner.
LightyearVPN is an USA company located in Santa Clara, Silicon Valley, California.
Our default website address is https://lightyearvpn.com.
Yes, https://lightyearapp.life. Follow our Telegram group https://t.me/lightyearvpn and GitHub https://github.com/lightyearvpn/LightyearVPN for the latest official website.
When using LightyearVPN service, please abide by local laws and prohibit any illegal acts.