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Frequently Asked Questions
How to purchase LightyearVPN?
You can visit our pricing page and choose a plan that suits you. You can pay with AliPay, UnionPay or PayPal for upgrade. After a successful payment, please press 'Update profile' button on your app to ensure that you get the latest subscription information.
Who is the target user of LightyearVPN?
Our users are all over the world. Anyone who has network security, network acceleration, website unblocking, and over-the-wall needs is welcome to use our service.
What if any of the server is banned in China?
If a server is banned and unable to connect from China, we will redeploy the server, and change the server IP as soon as possible, and ensure the accessibility of the server.
How do I apply for a refund?
If you want to get a refund, please send an email to LightyearVPN customer service (firstname.lastname@example.org) or contact online support. We will complete the request within 2 business days. We will charge 5% of the original payment plus $0.5 for refund fee.